REFUND & RETURNS POLICY

 

Effective Date: June 2026

Last Updated: June 2026

Skye Peptides Inc.

Website: https://SkyePeptidesInc.com

Email: sales@skyepeptidesinc.com

REFUND & RETURNS POLICY OVERVIEW

At Skye Peptides Inc., we are committed to maintaining high standards of quality, transparency, and customer service. We understand the importance of consistency and reliability when supplying research-grade materials and strive to address legitimate order concerns fairly and professionally.

Due to the specialized nature of research products, strict quality control procedures, and regulatory considerations, all refund, return, replacement, and exchange requests are subject to the terms outlined in this policy.

By placing an order with Skye Peptides Inc., customers acknowledge and agree to the conditions set forth herein.

IMPORTANT RESEARCH USE NOTICE

ALL PRODUCTS SOLD BY SKYE PEPTIDES INC. ARE INTENDED STRICTLY FOR RESEARCH PURPOSES ONLY.

Products offered through our website:

  • Are not intended for human consumption.

  • Are not intended for therapeutic use.

  • Are not intended for medical use.

  • Are not intended for veterinary use.

  • Are not intended for diagnostic use.

  • Are not intended for cosmetic use.

  • Are not intended for food applications.

Customers are responsible for ensuring proper handling, storage, transportation, regulatory compliance, and lawful use of all purchased products.

1. GENERAL RETURN POLICY

Because research materials require strict chain-of-custody controls and quality assurance standards, returns are limited.

Unless expressly authorized in writing by Skye Peptides Inc., research products are generally considered non-returnable once shipped.

This policy exists to protect:

  • Product integrity

  • Inventory quality standards

  • Research reliability

  • Customer safety

  • Quality control procedures

Unauthorized returns may be refused and returned to sender at the customer’s expense.

2. CUSTOMER SATISFACTION COMMITMENT

Although certain products may not be eligible for return, Skye Peptides Inc. remains committed to addressing legitimate concerns involving:

  • Shipping damage

  • Incorrect shipments

  • Missing items

  • Verified fulfillment errors

  • Product defects attributable to manufacturing or packaging issues

  • Carrier-related delivery issues when supported by documentation

Each situation is evaluated individually.

3. ELIGIBLE REFUND CIRCUMSTANCES

Refunds, replacements, store credits, or other remedies may be considered under the following circumstances:

Incorrect Product Received

If a customer receives an item different from the product ordered.

Missing Items

If products are omitted from a shipment due to fulfillment error.

Verified Shipping Damage

If products arrive damaged during transit and sufficient documentation is provided.

Duplicate Charges

If duplicate payments are mistakenly processed.

Order Processing Errors

If an error attributable to Skye Peptides Inc. materially affects the order.

Authorized Cancellation

If an order is canceled and approved before shipment.

4. NON-REFUNDABLE CIRCUMSTANCES

Refunds will generally not be granted under the following conditions:

Research Outcome Dissatisfaction

Research results vary significantly depending upon methodology, laboratory conditions, equipment, and investigator practices.

We do not guarantee specific experimental outcomes.

Improper Handling

Products damaged due to:

  • Improper storage

  • Mishandling

  • Contamination

  • Unauthorized use

are not eligible for refund.

Regulatory Restrictions

Import restrictions, local regulations, licensing requirements, or customs issues within the customer’s jurisdiction do not constitute grounds for refund.

Customer Error

Orders placed incorrectly by the customer may not qualify for refunds once processing has begun.

Opened Products

Opened, altered, used, tampered-with, or compromised products are generally not eligible for return.

Unauthorized Returns

Products returned without prior authorization may be refused.

5. ORDER CANCELLATIONS

Customers may request order cancellation by contacting:

sales@skyepeptidesinc.com

Cancellation requests are reviewed based upon processing status.

Orders Not Yet Processed

May be eligible for cancellation.

Orders Already Processed

May be subject to administrative fees or cancellation restrictions.

Orders Already Shipped

Cannot generally be canceled.

Shipment transfer to a carrier constitutes fulfillment initiation.

6. RETURN AUTHORIZATION REQUIREMENT

No return may be sent without prior written authorization.

To request authorization, customers must provide:

  • Full name

  • Order number

  • Purchase date

  • Description of issue

  • Supporting documentation

  • Photographs where applicable

Authorized returns will receive instructions regarding shipping procedures.

Unauthorized returns may be rejected.

7. REPORTING SHIPPING DAMAGE

Customers must inspect packages immediately upon receipt.

If damage is observed:

Step 1

Retain all packaging materials.

Step 2

Take clear photographs showing:

  • External packaging

  • Shipping labels

  • Product containers

  • Visible damage

Step 3

Contact:

sales@skyepeptidesinc.com

as soon as possible.

Prompt reporting improves claim eligibility and carrier investigation success.

8. LOST SHIPMENTS

If tracking information suggests a shipment may be lost, customers should contact us promptly.

Lost shipment claims may require:

  • Carrier investigation

  • Delivery verification

  • Address confirmation

  • Customer cooperation

Resolution options may include:

  • Replacement shipment

  • Store credit

  • Partial refund

  • Other remedies deemed appropriate

All decisions remain at the sole discretion of Skye Peptides Inc.

9. STOLEN PACKAGES

Once a shipment is marked delivered by the carrier, responsibility generally transfers to the recipient.

Skye Peptides Inc. is not responsible for:

  • Mail theft

  • Porch theft

  • Unauthorized package retrieval

  • Post-delivery tampering

Customers are encouraged to utilize secure delivery locations.

10. INTERNATIONAL ORDERS

International customers acknowledge that:

  • Customs procedures vary.

  • Import laws vary.

  • Regulatory requirements vary.

Customers remain solely responsible for ensuring lawful importation.

Refunds generally will not be issued for:

  • Customs seizures

  • Regulatory confiscations

  • Import denials

  • Government actions

  • Border restrictions

11. CUSTOMS-RELATED ISSUES

Skye Peptides Inc. cannot control actions taken by customs authorities.

Customers assume responsibility for:

  • Import permits

  • Regulatory approvals

  • Customs duties

  • Taxes

  • Compliance requirements

Customs delays alone do not qualify for refunds.

12. RETURN SHIPPING COSTS

Unless otherwise required by law or approved by Skye Peptides Inc., customers are generally responsible for return shipping expenses.

Return shipping costs may not be refundable.

Authorized return instructions must be followed precisely.

13. INSPECTION OF RETURNED PRODUCTS

Authorized returns may be inspected upon receipt.

Inspection may include evaluation of:

  • Packaging condition

  • Product integrity

  • Batch information

  • Chain-of-custody concerns

  • Evidence of tampering

  • Storage conditions

Refund approval remains contingent upon inspection findings.

14. REFUND METHODS

Approved refunds may be issued through one of the following methods:

Original Payment Method

Where technically possible.

Store Credit

Applied toward future purchases.

Replacement Shipment

Where appropriate.

Alternative Resolution

As determined by Skye Peptides Inc.

15. REFUND PROCESSING TIMES

Approved refunds typically require:

5–15 business days

to appear in customer accounts after processing.

Actual timing depends upon:

  • Financial institutions

  • Payment processors

  • Banking systems

  • Currency conversion procedures

We are not responsible for delays caused by third-party financial institutions.

16. EXCHANGES

Exchanges may be approved under limited circumstances involving:

  • Fulfillment errors

  • Incorrect products

  • Verified shipping damage

Exchange eligibility is determined on a case-by-case basis.

17. PRODUCT STORAGE RESPONSIBILITY

Customers are responsible for maintaining appropriate storage conditions after delivery.

Refunds will not be issued for product degradation resulting from:

  • Temperature exposure

  • Improper storage

  • Moisture exposure

  • Laboratory mishandling

  • Extended unattended delivery periods

18. RESEARCH PERFORMANCE DISCLAIMER

Research outcomes depend upon numerous variables beyond our control.

These variables include:

  • Experimental design

  • Laboratory practices

  • Equipment calibration

  • Reagent compatibility

  • Environmental conditions

  • Personnel training

Skye Peptides Inc. makes no guarantee regarding specific research results, and dissatisfaction with experimental outcomes does not constitute a valid basis for refund.

19. CHARGEBACK POLICY

Customers are encouraged to contact us before initiating chargebacks or payment disputes.

We are committed to resolving legitimate concerns promptly and professionally.

Initiating a fraudulent or unsupported chargeback may result in:

  • Account suspension

  • Order restrictions

  • Collection activity

  • Legal action where appropriate

Nothing in this section limits any rights provided under applicable law.

20. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Skye Peptides Inc. shall not be liable for:

  • Consequential damages

  • Incidental damages

  • Special damages

  • Lost profits

  • Research delays

  • Laboratory expenses

  • Business interruption

Our maximum liability shall not exceed the amount paid for the specific product giving rise to the claim.

21. FORCE MAJEURE

Refund obligations may be affected by circumstances beyond our reasonable control, including:

  • Natural disasters

  • Severe weather

  • Government actions

  • Supply chain interruptions

  • Carrier disruptions

  • Cybersecurity incidents

  • Pandemic events

We shall not be liable for delays arising from such circumstances.

22. ABUSE OF POLICY

We reserve the right to deny refund requests involving:

  • Fraudulent claims

  • Misrepresentation

  • Excessive refund activity

  • Abuse of customer service processes

  • Violation of company policies

All determinations are made in good faith based upon available information.

23. POLICY MODIFICATIONS

Skye Peptides Inc. reserves the right to revise this Refund & Returns Policy at any time.

Changes become effective upon publication to our website.

Customers are encouraged to periodically review this policy for updates.

24. CONTACT INFORMATION

For refund requests, return authorization inquiries, shipping concerns, or customer service assistance, please contact:

Skye Peptides Inc.

Website: https://SkyePeptidesInc.com

Email: sales@skyepeptidesinc.com

CUSTOMER ACKNOWLEDGMENT

By placing an order with Skye Peptides Inc., the customer acknowledges that they have read, understood, and agreed to this Refund & Returns Policy.

The customer further acknowledges that all products sold by Skye Peptides Inc. are intended strictly for lawful research purposes only and are not intended for human consumption, medical use, therapeutic use, diagnostic use, veterinary use, cosmetic use, or any other prohibited application.

Customers accept responsibility for ensuring proper handling, storage, regulatory compliance, and lawful use of all purchased products.